At SepatuBadminton.com, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, you may be eligible for a return or refund according to the terms below.
1. Conditions for Returns
We accept returns under the following conditions:
- The item is defective or damaged due to a manufacturing fault.
- The item must be in its original condition, unused, and with all tags and packaging intact.
- The return request must be submitted within 3 days of receiving the product.
2. Non-Returnable Items
The following items cannot be returned:
- Products purchased on clearance or with a discount.
- Products damaged due to customer misuse or negligence.
- Products without the original packaging, tags, or proof of purchase.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] or call 0851-7988-9728 within 3 days of receiving the product. Provide the order number, photos/videos of the item, and a description of the issue.
- Return Approval: Once your return request is approved, our team will provide you with a return shipping label or instructions.
- Shipping the Item: Send the item back to our warehouse using the provided instructions. Customers are responsible for return shipping costs unless the item is defective.
- Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets the return conditions.
4. Refund Process
If your return is approved:
- Refund Timeline: Refunds will be processed within 7 business days after we receive and inspect the returned item.
- Refund Method:
- For bank transfers or Virtual Accounts, refunds will be issued to your bank account.
- For credit card payments, refunds will be issued back to your credit card limit.
5. Exchanges
If you prefer to exchange the defective item for a new one:
- Contact us within 3 days of receiving the product to arrange the exchange.
- Exchanges are subject to product availability.
6. Important Notes
- If the return or exchange request is made after the 3-day period, it will not be accepted.
- Ensure that the returned item is securely packaged to avoid damage during transit.
- Refunds for returned items will not include shipping costs unless the return is due to a defective or incorrect product.
Contact Us
For any questions regarding our Return and Refund Policy, please contact us:
- Email: [email protected]
- Phone: 0851-7988-9728
- Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (WIB)